SALON POLICY

ONLINE GIFT CARDS

Online purchased gift cards will need 7 process days from the purchased date to be able to be used in the salon. This is due to our salon platform having to fully process the payment and having it settled to be in order to be used. We apologize for the delay.

LATE/NO-SHOW/CANCELLATION POLICY

If you’re running 10 minutes or later to your appointment, please CALL the salon at (281) 974-2828 so we can best hold your spot and accommodate your reservation. If you’re past the 10 minute mark from the time of your appointment without notifying us, we will try our best to accommodate the reservation but it will be taken based on current availability and the reservation will be considered as a walk-in. 

When you have more than 3 consecutive no shows on your profile, we will no longer be able to book your appointment without a nonrefundable/nontransferable deposit of $50 that goes towards your service. If you need to cancel your appointment, please do so 24 hours in advance in order for us to save your deposit on file, otherwise the deposit will be considered a loss and is nonrefundable/transferable. If you happen to miss your appointment again or run past the 10 minute grace period without notifying the salon, the $50 deposit is nonrefundable and nontransferable and you will be required to deposit another $50 in order to book another appointment. You are more than welcome to walk in and be seen on a first come/first serve basis. 

There is no cancellation fee for individual appointments but we do ask that you call us and let us know that you’re unable to make it to your appointment. 

MASTER TECHNICIAN

LATE/NO-SHOW/CANCELLATION POLICY

  • To hold a reservation with a Master Technician, a $50 deposit is required during the time of booking. This applies even if you intend to pay with a gift certificate. We know that life can be busy and full of the unexpected, so if you must cancel your appointment, please provide at least 24 hours’ notice.
  • If you need to cancel your appointment, please do so 24 hours in advance by either calling or texting us in order for us to save your deposit on file. Otherwise the deposit will be considered a loss and it is nonrefundable/nontransferable. In case of an emergency and the reservation needs to be canceled/rescheduled after the 24 hour period before the reservation time, please provide proof of emergency in order for the deposit to be transferred to your next reservation. (Acceptable Proof: Doctors Note WITH your name & date. For car accidents, please provide a police report note WITH your name & date.
  • If you’re running late to your appointment, please call the salon at (281) 974-2828 so we can best hold your spot and accommodate your reservation. We have a 10 minute grace period that is usually not flexible with our master technicians. It becomes very hard for our master technicians to accommodate all the requested services if the reservation was not started on time.
  • If the full deposit is not fully used at the time of the appointment, it will be saved to the client’s profile to be used for future services.

PARTIES OF 4+ GUESTS

LATE/NO-SHOW/CANCELLATION POLICY

Please contact the salon for group bookings.

4 Guests ($100 Deposit)

6 Guests ($150 Deposit)

8 Guests ($200 Deposit)

10+ Guests ($300+ Deposit )

Deposit is refundable or transferable IF:

  • Appointment is canceled BEFORE 24 hours of the appointment time.
  • Appointment is canceled within 24 hours of the appointment date with proof of emergency with the name of the person who is booking the appointment. (Acceptable Proof: Doctors Note WITH your name & date. For car accidents, please provide a police report note WITH your name & date)
  • If the full deposit is not fully used at the time of the appointment, it will be saved to the client’s profile to be used for future services.
  • You can use the deposit to pay for other members of your party during that appointment.

Deposit is NON refundable and NON transferrable when:

  • 50% of the party is late to their appointment by more than 15 minutes of their scheduled appointment time. (Please call us if you’re running late so we may try to accommodate your party accordingly)
  • 50% of the party does not make it to their reservation on the time & day of the appointment. (Please call us 24 hours before your reservation time if there are any members of your party who will not make it to the reservation)

GLOSS GUARANTEE

If you are needing a nail fix or have any issues with your nails, please call us to schedule an appointment to come in and get it fixed free of charge. We offer a flexible 7 day guarantee on nail fixes that constitutes gel/polish chipping, breakage if the original set of nail enhancements done at our salon were too thin, or any issue that might be related to the application during the appointment/service. This DOES NOT cover nail fixes due to breakage from excessive force (I.E nails cracked and bleeding due to blunt force), inherent disfiguring of the nail enhancement (I.E biting, filing your own nails at home). 

If you cannot come in within the 7 days to get your nails fixed, please contact us as soon as you notice any issues so that we can accommodate your next visit. Any issues that are brought up past the 7 day period, will be subjected to charge.

Please reach out to us for any issues with your services as we are always willing to help.